At LYNEUP, your satisfaction is our priority. We offer a flexible return and exchange policy to ensure a smooth and worry-free shopping experience.
1. Return & Exchange Window
- Returns are accepted within 3 days of receiving the order.
- Exchanges are accepted within 7 days of receiving the order.
- Items must be unused, in their original condition, with tags and packaging intact.
2. Non-Returnable / Non-Exchangeable Items
- Items purchased on sale or clearance.
- Accessories (for hygiene reasons).
- Items that have been used, worn, washed, or altered.
3. How to Request a Return or Exchange
- Contact our customer support at Customer Service Number or via Email, providing your order number and product details.
- You’ll receive a response within 24 hours with instructions on how to proceed.
4. Refund Process
- Once your return is approved, refunds will be processed to the original payment method within 7-14 business days.
- Shipping fees are non-refundable unless the issue was caused by us (e.g., wrong or defective item).
5. Shipping Fees for Exchanges
- The customer is responsible for shipping fees on exchanges due to size or personal preference.
- We cover the cost of shipping if the error was from our side.
